Admissions

Insurance & coverage verification

We verify your insurance benefits before treatment begins, free of charge, with no commitment. You don't need to call your carrier yourself — share your card photo with admissions and we'll do the legwork.

Call (949) 735-5705Send your insurance card
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How verification works

  1. Share your card. Snap photos of the front and back of your insurance card. You can text them, email them, or upload via the contact form.
  2. We call the carrier. We verify mental health and substance use benefits — deductible status, copay or coinsurance, day or session limits, prior authorization requirements.
  3. We translate. You receive a one-page summary in plain English: what's covered, what you'll likely owe out-of-pocket, and what (if anything) we need from the carrier before starting.
  4. You decide. No commitment. If the numbers don't work, we'll tell you what we'd recommend instead.

What kinds of plans we work with

The simplest signal is plan type:

  • PPO and POS — typically the broadest coverage and easiest to verify. Most PPO plans cover behavioral health programs at a substantial percentage after deductible.
  • EPO — usually requires in-network providers; we'll verify whether we are in-network for your specific plan.
  • HMO — often requires a referral from a primary care physician. We'll tell you what your plan needs.
  • Self-funded employer plans (ERISA) — coverage depends on plan design; verification is essential.

We are updating our list of contracted carriers. In the meantime, please call us with your insurance card on hand and we'll verify your specific plan in real time.

Mental health parity

Federal law (the Mental Health Parity and Addiction Equity Act) generally requires that group health plans cover mental health and substance use treatment at the same level as medical/surgical care. If a carrier is treating behavioral benefits worse than medical, that's often a parity violation. We help you understand your rights and, when needed, escalate.

Self-pay and out-of-network options

If you don't have insurance, your plan won't cover us, or you'd rather not use insurance for privacy reasons, we have transparent self-pay rates and accept payment plans. We also provide superbills that you can submit to your insurer for out-of-network reimbursement.

See No Surprises Act for your right to a Good Faith Estimate.